SBS - CRM Terms of Use

A commercial usage license for SBS - CRM for one isolated (single-tenant) installation — not a purchase of the code as your own property. Under the SaaS model, SmartBrain Services hosts and manages your installation; under the on-premise model, you host it on your own server and we deploy it. In both cases you're granted a non-exclusive, non-transferable right to use the software, not to resell it, redistribute it, or offer it as a service to third parties.

• Four plans (Emprende, Automatiza, Crece, Lidera), each with an included user limit. You can upgrade whenever you need to, with no forced commitment.
• An additional user beyond your plan's limit has a fixed cost per user/month (Automatiza, Crece, and Lidera) — billed with your normal cycle.
• Development of a new module custom-built for your business is quoted separately by the hour, before work begins.
• Hiding or removing base-catalog modules you won't use from your instance carries no additional cost.
• Annual payment: you're billed for 10 months and get all 12 included (2 months free), on any of the four SaaS plans.

Available on the Automatiza, Crece, and Lidera plans (Emprende is SaaS-only). There are always three separate billing lines: a license (annual, with an expiration, or perpetual, with none), a one-time deployment implementation, and — if you contract it — a maintenance plan with included monthly hours. Hosting the installation, keeping the server available, and backing up the data is the customer's responsibility unless a valid maintenance contract explicitly covers it.

Each license is tied to an installation via that installation's own identifier, generated on its first startup. Reactivating the license on the same installation (for example, after a redeploy) always works. Moving the license to a different installation — a new server, a new environment — requires contacting us first; otherwise the activation will be rejected. Day-to-day verification that your license is still valid happens locally on your installation, without depending on our availability — only the initial activation needs a connection to us.

• Your installation is isolated — it shares no database or container with any other customer's, whether SaaS or on-premise.
• Under SaaS, the data you enter into your instance remains yours; we host and back it up as part of the service.
• Under on-premise, backing up and ensuring the availability of your data is your responsibility, unless your maintenance contract states otherwise.
• If you cancel a SaaS plan, you have 30 days from the effective cancellation to request an export of your data before it's permanently deleted from our infrastructure.

• Monthly or annual SaaS: you can cancel anytime with 15 days' prior written notice; already-billed, in-progress periods are not refunded.
• On-premise implementation: non-refundable once deployment has started.
• On-premise license (annual or perpetual): non-refundable once issued and delivered.
• On-premise maintenance: billed in advance according to the contracted cycle; unused hours in a period do not roll over to the next unless explicitly agreed.

Non-payment for more than 15 days may result in suspension of access to your SaaS installation. Revoking a license (for non-payment, breach of these terms, or at your request) blocks future reactivations of that license code, but does not automatically interrupt an already-active session — if you need to cut off access immediately, contact us.

SBS - CRM is provided "as is," with no warranty of any kind, express or implied, including merchantability or fitness for a particular purpose. SmartBrain Services will not be liable for business, revenue, or data losses arising from use or inability to use the software, nor for interruptions caused by third parties (hosting providers, force majeure). Our maximum liability will be limited to the amount paid for the specific service in question during the last 3 months.

These terms are specific to SBS - CRM and are in addition to the general Terms and Conditions of SmartBrain Services. In case of any discrepancy, these terms prevail over the general ones for anything related to SBS - CRM.

For questions about your license, plan changes, or moving your installation to another server: soporte@smartbrainservices.com