Privacy Policy

The party responsible for processing your personal data is SmartBrain Services, accessible from https://smartbrainservices.com.

For any privacy-related inquiry, you can contact us at: hola@smartbrainservices.com

We collect the following types of information:

• Information you provide us: name, email, phone number, and message when you fill out our contact form.
• Usage information: IP address, browser type, pages visited, and time spent, collected through analytics tools.
• Cookies: we use technical cookies necessary for the site to function and analytics cookies to improve the experience (see section 6).

We do not collect sensitive information such as financial data, health data, or identity documents through this website.

We use the information collected to:

• Respond to your inquiries and contact requests.
• Send you information about our services when you've requested it.
• Improve the performance and experience of our website.
• Comply with applicable legal obligations.
• Prevent fraudulent activity or misuse.

We do not use your information for automated decisions with significant legal effects on you.

Processing of your data is based on:

• Your consent, which you may withdraw at any time by contacting us.
• SmartBrain Services' legitimate interest in improving its services and communicating with potential customers.
• Compliance with legal obligations when applicable.

We do not sell, rent, or share your personal information with third parties for commercial purposes. We may share data with:

• Service providers who help us operate the site (such as hosting, web analytics, and email delivery services), always under confidentiality agreements.
• Competent authorities when legally required to do so.

All our providers are contractually required to handle your information with the same level of protection we apply ourselves.

This website does not use its own tracking, advertising, or analytics cookies. We do not store information in your browser via cookies.

Your browser may save minimal technical data necessary for the site's basic functioning (such as theme preference), but this is not shared with third parties or used to track you.

We keep contact data for as long as necessary to handle your request and, if a business relationship is established, for the duration of that relationship plus the period required by applicable legal obligations.

Anonymized analytics data may be kept for longer periods for statistical purposes.

You have the right to:

• Access the personal data we process about you.
• Correct inaccurate or incomplete data.
• Delete your data when it's no longer necessary.
• Object to processing of your data under certain circumstances.
• Portability: receive your data in a structured format.
• Withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at hola@smartbrainservices.com stating your request. We'll respond within 30 days at the latest.

We implement technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure. These measures include data encryption in transit (HTTPS), restricted access to information, and periodic security reviews.

However, no internet transmission system is 100% secure. If you suspect a security incident, notify us immediately.

We may update this Privacy Policy occasionally. When we do, we'll update the "last updated" date at the top of this page. We recommend reviewing it periodically.

If changes are significant, we'll notify you through a visible notice on the site or by email if we have your address.

If you have questions, concerns, or comments about this Privacy Policy, write to us at hola@smartbrainservices.com. We'll be happy to help.

This policy covers our website. For our internal-use AI assistants and chatbots, see our dedicated AI Assistants Privacy Policy.